Refund Policy

In accordance with the provisions of article L.221-18 of the Consumer Code, the Customer has 14 clear days to return the product (s) ordered. This period runs from the day after the first working day following the delivery day of the order or the delivery day of the last product when the order is the subject of a delivery in several installments. However, in accordance with the provisions of Article L.221-28 3 ° of the Consumer Code, this right of withdrawal does not apply to products made according to the customer's specifications or clearly personalized. Each of the returned Products must be returned in its original packaging and packaging. The Customer may exercise his right of withdrawal by any written means of his choice or at the following address contact@zins.com. If the above conditions are met, Zins will reimburse the Customer for all the sums incurred by him on the occasion of the order of the returned Products, within 14 days of the date on which the right of withdrawal was exert, in accordance with article L.221-24 of the Code. This refund will be made via the payment method used during the purchase.

 

In accordance with the regulations in force, all orders Performed on the internet Can be returned to us within 14 days of receiving it. The exception to this rule concerns products that have been ordered with retouches. As the products have been clearly personalized, the right of withdrawal does not apply.

 

You can return the Products according to the terms of our Return Policy for 14 days after receiving your order. Under our Return Policy, products must be in their original condition, absolutely wearing original labels and accompanied by the original packaging and delivery note. All returned products are inspected. Any returned product that is incomplete, damaged, worn or dirty will not be taken back and it will be returned to you. Under no circumstances can the refund be requested and/or made in store. With the exception of the above assumptions, no product exchange is allowed. The costs of returning the Products, in accordance with the terms of our Return Policy, are the responsibility of the Customer.